Mold & Moisture Infiltration

Why Conduct Investigations For Fungal Growth?

Fungal growth, or mold, can turn into a big expense if not addressed immediately and correctly. Unfortunately, many property management teams have proceeded without a plan, wasting money, time, and damaging relationships with tenants.


All mold growth requires a source of moisture, via either heightened humidity levels or direct moisture intrusion. The first critical step to combating real mold growth is gaining a clear understanding of your property’s current and potential moisture intrusion pathways. CONNOR offers consulting services that identify building conditions that may facilitate moisture infiltration.

mold services
mold services, mold mitigation


In recent years, Indoor Air Quality (IAQ) problems have reached national attention. While there are no state or federal standards for what constitutes acceptable or unacceptable IAQ in buildings, large sum verdicts and costly mold remediation are spurring the real estate industry towards immediate response to the problem. Implementation of proper preventive maintenance and in-house procedures is essential in addressing the mold/moisture control issue.

CONNOR is pleased to offer consulting services on the implementation of a Moisture Management Plan (MMP). Tailored to the specific needs of the client, the program will be integrated into the client’s current Operations & Maintenance (O&M) policies and procedures to ensure a more seamless implementation. A Moisture Management Plan, delineates the “Best Practices” to address mold/moisture issues, as well as recommendations to implement the program.


  • Assessment of complete roofing system.

  • Assessment of building construction methods, building framing, and exterior wall cladding materials.
  • Assessment of building penetrations.
  • Assessment of plumbing and mechanical systems.
  • Assessment of interior spaces.
  • Assessment of exterior drainage and site grading.
  • Prioritization of corrective actions.
  • Written scopes of work for contractor bidding.
  • Unit, common areas, attics, and crawl space investigations.
  • Repair cost estimates.
  • Project Management

  • Drone Services
mold services

How can Property Managers respond to mold complaints in an efficient, cost-effective manner?

Many believe that mold/fungal growth is unregulated, and that there are no real processes or procedures for handling a mold complaint. However, more and more Housing Authorities, local municipalities, and states that are passing their own mold remediation regulations/guidelines. District of Columbia and New York City have been some of the first regions to create mold regulations. There are also written standards of care through the National Apartment Association (NAA), Institute of Inspection Cleaning and Restoration Certification (IICRC), Environmental Protection Agency (EPA), American Society for Testing and Materials, and others.

What do you do when an email comes in from a tenant saying, “I have mold in my unit?” Typically, a service ticket is generated, then maintenance enters unit and talks to the tenant. Maintenance then assesses the situation and attempts to solve the service ticket.

Depending on the magnitude of the mold or moisture infiltration problem, you may wonder if you should contact a third-party mold professional. For example, in the event of a flood, mold remediation contractors, duct cleaners, and mold inspectors/ assessors are typically called.

But what if you don’t ask for help from a third-party professional?

What happens if you decide that the issue is something that can be handled in-house, and you decide to treat the affected area and to resolve the ticket? This depends on your training and documented procedures for handling each case. However, typically, you end up getting another call from the resident that they think there is still a problem because they smell mold, or their breathing has been affected ever since property staff have been there.

Now what do you do, as a property manager? Do you send maintenance back in to look at the unit?

If so, maintenance staff make a decision to do more work, or maybe they decide there is nothing wrong and close the ticket. However, time goes by and the resident is still making complaints. The tenant becomes progressively more combative, and any potential issues not resolved from the first visit are getting worse.

You reach the point that the problem is worse, the tenant is extremely dissatisfied, and you have no choice but to call in third party professionals as a last option.

Calls to duct cleaners, carpet cleaners, mold remediation contractors, individually attack the problem with no real process or direction. Involving these types of contractors can be appropriate, however, without a clear direction these can be costly, timely, and ineffective.

The best thing to do when a service ticket comes in saying, “I have mold in my unit”, is to call a mold professional inspector/ assessor.

The assessor/ inspector will complete an investigation, not only to identify if there is in fact a fungal/ moisture infiltration issue, but to identify the source.

The investigation can involve, but is not limited to – moisture readings, humidity, interview of tenant/ property management, infrared scanning, visual and olfactory observations, borescope technology, and air/ surface sampling.

Once the investigation is complete your professional mold inspector/ assessor should be able to tell you if you have a fungal/ moisture infiltration issue. If you don’t have a fungal/ moisture issue, you can close out the ticket and rest assured that you have ample data to support the closing of the ticket. If you do have an issue your mold professional can write a scope of work with parameters on setup, scope, clean up, clearance, contractor selection, and project oversight.

Through this process, your mold professional can document all the steps taken to solve the issue, the reconstruction, the safety precautions taken, the clean-up, and clearance. Once completed you will receive a full report with all the data to support closing out the ticket.

Of course, all situations are different. This is a mere example. However, having a clear and concise direction start to finish not only can save money and time, but the appearance to care for the property’s residents.

Environmental Services

CONNOR’s environmental services come from a thorough understanding of compliance, years of experience, and from listening to the needs of real-estate professionals.

Read more

Aerial Services

Increase safety and efficiency with our aerial services. Industrial drone inspections, disaster recovery programs, and marketing video production.

Read more

Moisture Infiltration Services

CONNOR offers consulting services that identify building conditions that may facilitate moisture infiltration, and help implement a Moisture Management Plan (MMP).

Read more

Get In Contact

For more information about our services, fill out our form or call us at 443.322.1203.

Contact Us